Shipping Method and Cost

Deliveries to addresses within Greece are handled by BoxNow, with a cost of €3 for orders up to €40. For orders over €40, shipping is free.
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Currently, we ship within Greece and the European Union:

Shipments within Greece are handled by BoxNow at a cost of €3. In areas where Box Now lockers are not available, delivery can be made via ELTA postal service (registered) at the same cost
Shipments to Cyprus are handled by BoxNow at a cost of €7.
Shipments within the European Union are made via ELTA (Greek post office, tracked), with the cost depending on the final weight, starting at €9.50.
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Delivery Time

Orders are accepted 24/7. Order preparation begins the next business day.

Estimated delivery time within Greece is 3-4 business days. For islands or remote areas, an additional 2 days may be required.
Estimated delivery time within European Union is 4-7 business days.

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Return Policy

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Please check your products upon delivery. If you receive a defective, broken, or incorrect item, notify us immediately so we can address the issue.

For damaged packaging or broken products, send photos of the damaged product and its external packaging to irenesoapstories@gmail.com.

Due to the nature of our products, returns on soap or cosmetic items are not accepted.

For the return of other products, notify us at irenesoapstories@gmail.com within 14 days of receiving your order, and send the items in their original packaging along with the receipt at your own expense within the following 14 days.

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To qualify for a full refund, products must be unused and in their original packaging, and returns must include a delivery reference/tracking number, as we are not responsible for lost shipments.

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Order Cancellation

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You have the right to cancel your online order within 24 hours, provided that the product(s) have not yet been shipped.

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Cancellations must be made via email at irenesoapstories@gmail.com, including your order number and the email address used during the purchase.

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