PRIVACY Policy

Who we are

Our site is an e-shop with natural products.

Comments

When you leave a comment or review on irenestories.gr, we collect the information you provide in the submission form, as well as your IP address. An automatic verification check is performed on your email address.

Product Orders / Consumer Protection

Placing an order through the e-shop constitutes a remote sales contract governed by the legislative framework of Law 2251/1994, as amended.

You are eligible to place a valid order through the e-shop if you are legally competent in accordance with the provisions of the Greek Civil Code (i.e., you are at least 18 years old and not under legal guardianship concerning the ability to enter into a sales contract).

Orders may also be placed by representatives of legal entities. The company reserves the right to seek compensation from the guardian or supervisor for any orders placed by individuals lacking legal capacity.

This privacy policy applies exclusively to the use of personal data provided by users/customers of this website.

Privacy and Security

Our company will not share, sell, or disclose any information provided by the user without prior notification and consent.

We are committed to protecting the personal data and information provided by users. To this end, we have implemented the necessary technical security measures and organizational practices for processing personal data.

Personal data collected is temporarily stored on restricted-access servers, protected with passwords and equipped with advanced security technologies and procedures.

Our company ensures the highest possible level of security using the most advanced methods available.

All information related to your personal data and transactions is secure and confidential. We retain user information for a short period or as required by law.

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform to sell our products and services. Your data may be stored via Wix.com's data storage, databases, and general applications within the European Union. Wix.com securely stores your data on servers protected by a firewall.

All direct payment gateways offered by Wix.com and used by our company comply with PCI-DSS standards, managed by the PCI Security Standards Council. This council is a collaborative effort by organizations like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements ensure the secure handling of credit card information by our store and its service providers.

Data Collection

Our company collects only the data provided directly by the user of our website through the account registration/order form until the user explicitly revokes this consent, in accordance with Law 2472/1997, as amended.

When you complete the Registration Form, we collect the following information:

Email Address

First Name & Last Name

Phone Number

We require this information to identify the user accessing our website and to manage their account and orders.

We collect both Personal and Non-Personal Information for the following purposes:

To provide and operate our Services.
To offer continuous customer support and technical assistance to our Users.
To communicate with our Visitors and Users with general or personalized service-related notifications as well as promotional messages.
To generate aggregated statistical data and other aggregated or inferred Non-Personal Information, which we or our business partners may use to improve our services.
To comply with applicable laws and regulations.

User Rights

In accordance with Law 2472/1997 and the GDPR regulation, registered users or customers of our website have the right to access their personal data that we have collected and processed as described above. They also have the right to request the deletion of this data.

If a registered user or customer does not receive a response to their request, they can contact our company at irenesoapstories@gmail.com.

Contact

We may contact you to provide updates regarding your account, resolve issues related to it, address disputes, or collect payments owed to us. Additionally, we might reach out to request your feedback through surveys or questionnaires, share updates about our company, or address other matters necessary to enforce the User Agreement, comply with national laws, or uphold any agreements we have with you.

For these purposes, communication may occur via email, phone, text messages, or postal mail.

Note on Links to Third-Party Websites

Our website may contain links to other pages. Our company has no control over these websites and cannot be held responsible for the protection and privacy of the information you provide to them, as they are not governed by this privacy policy.

Our website uses cookies to access certain information when the user/visitor navigates its pages.

Cookies are small alphanumeric text files stored on the hard drive of the user’s/visitor’s computer. They do not access any document or file on the user's computer. Cookies serve to maintain statistical data necessary for offering our website’s services, facilitating user/visitor access, identifying areas where our services are useful or popular, and for marketing purposes. Additionally, the website may record the visitor’s/user’s IP address to collect statistical data.

If you do not wish for information to be collected through cookies, you can adjust your browser settings to delete existing cookies, automatically accept or reject cookies, choose whether to accept or reject all new cookies individually. Please note that if you choose not to accept cookies on our website, you may not have full access to some or all of its services. Your browsing experience might also be limited or, in some cases, even impossible.

Note: This cookies policy complies with the provisions of the General Data Protection Regulation (GDPR).